Terms of service

## 1. Introduction

Welcome to **Veltreux** ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, products, and services. By placing an order or interacting with us, you agree to these Terms.

We sell luxury perfumes **exclusively within Pakistan**. If you do not agree with any part of these Terms, please do not purchase from us.

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## 2. Eligibility

By using our services, you confirm that:

- You have parental or guardian consent if required under applicable law.
- You are located in **Pakistan** (we do not ship internationally).
- You will provide accurate and complete information for orders.

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## 3. Products & Descriptions

We strive to display accurate product descriptions, scent notes, and images. However:

- Scent perception varies from person to person.
- Actual product packaging may differ slightly from images shown.
- We reserve the right to modify product formulations or discontinue any item without notice.

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## 4. Orders & Acceptance

- Placing an order does not guarantee acceptance.
- We may cancel or limit orders at our sole discretion (e.g., stock unavailability, pricing errors, or suspected fraud).
- You will receive an order confirmation via **email or WhatsApp** once accepted.

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## 5. Pricing & Payments

- All prices are in **Pakistani Rupees (PKR)** and inclusive of applicable taxes (unless stated otherwise).
- We reserve the right to change prices at any time without prior notice.
- Accepted payment method:
- **Cash on Delivery (COD)** only

- For COD orders, you agree to pay the full amount at the time of delivery. Refusing delivery without valid reason may result in blocking future COD options.

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## 6. Shipping & Delivery

- We ship to **valid addresses within Pakistan only** (excluding conflict zones or restricted areas).
- Delivery time: **3–7 business days** after dispatch (varies by location).
- We are not liable for delays caused by courier companies, weather, or unforeseen circumstances.
- Risk of loss or damage passes to you upon delivery. If you receive a damaged product, refer to our **Return & Refund Policy**.

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## 7. Returns & Refunds

Returns and refunds are handled strictly as outlined in our **Return & Refund Policy** (available on request or our website).
In summary:

- No returns due to scent preference.
- Returns accepted only for: damaged/leaking bottles, wrong product sent, or defective items.
- Contact us within **3 days** of delivery with proof (photo/video).

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## 8. Prohibited Conduct

You agree not to:

- Use our products or services for any illegal purpose.
- Harass, abuse, or threaten our staff or customer support team.
- Attempt to reverse engineer, copy, or misuse our branding, images, or content.
- Place fraudulent or fake orders.

Violation may result in a permanent ban and legal action under Pakistani law.

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## 9. Intellectual Property

All content on our website, social media, and marketing materials — including the **Veltreux** name, logo, bottle designs, and product descriptions — is our exclusive property. You may not copy, reproduce, or distribute without written permission.

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## 10. Limitation of Liability

To the maximum extent permitted by Pakistani law:

- Veltreux is not liable for any indirect, incidental, or consequential damages arising from your use of our products.
- Our total liability for any claim shall not exceed the amount you paid for the product in question.
- We are not responsible for allergic reactions. Please check ingredients before use.

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## 11. Indemnification

You agree to indemnify and hold Veltreux harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our products.

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## 12. Governing Law

These Terms are governed by and construed in accordance with the laws of **Pakistan**. Any disputes shall be resolved in the courts of **your local jurisdiction in Pakistan**.

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## 13. Changes to These Terms

We may update these Terms from time to time. Changes become effective immediately upon posting. Your continued use of our services after changes means you accept the revised Terms.

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For questions, concerns, or legal requests:

📧 **veltreux@gmail.com**
📞 **WhatsApp: 0305507798**

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Thank you for choosing Veltreux — where luxury meets fragrance.