Shipping Policy

At Veltreux, we are committed to delivering your luxury fragrances quickly, safely, and reliably. Please review our shipping policy below for full details.

Order Processing

All orders are processed within 1–3 business days . Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

Shipping Time

Estimated delivery times may vary depending on your location.

Local Shipping: 2–5 business days
Standard International Shipping: 7–14 business days

Please note that delivery times are estimates and may vary due to courier delays, customs processing, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Veltreux may offer free shipping promotions on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery.

Incorrect Address

Please ensure that your shipping address is accurate when placing an order. Veltreux is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.

Damaged or Lost Packages

If your order arrives damaged or you believe your package is lost in transit, please contact our support team within 48 hours of delivery so we can assist you.

Customs, Duties & Taxes

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: veltreux@gmail.com
Customer Support: Available through our website contact form.